Hospitality can be a tricky business, and it can be wise to listen to the industry’s top leaders to get some insight into what defines success in the field. Since the dawn of the Internet, learning how to be successful in any field has become a lot easier. Long gone are the days of having to go to conventions and the like. Instead, we can just watch things like TED Talks, where hospitality business leaders often give their takes on the industry in order to inspire the next generation of leaders in hospitality. Here are a few great TED Talks to check out if you’re looking to be successful in the hospitality industry.
The Customer Revolution In Customer Service – David Bequette
The hospitality industry is a global field that attracts students from all around the world. However, it’s also important to note that the cultural differences between Western and Eastern countries when it comes to the concept of hospitality are not always apparent in the classroom. In this interview, David Bequette, the CFO of FruitsMax, talks about how the customer service revolution is affecting the industry. This talk will provide a deeper understanding of different cultures’ concepts of hospitality and customer service, as well as how these can be applied to the hospitality industry. It’s also an eye-opening opportunity for aspiring international students who work in different countries.
10 Ways To Have A Better Conversation – Celeste Headlee
Celeste Headlee, a public radio host, has a passion for conversations. In her TED Talk, she shares her 10 tips on how to improve a conversation, which can help improve the quality of life for students in the hospitality industry. She also explains the reasons why conversations tend to break down, and she encourages the audience to connect with one another in a meaningful manner. Having a better conversation can help improve the customer service experience and make the employees feel more valued and satisfied.
Hostmanship: The Art Of Making People Feel Welcome – Jan Gunnarsson
In his TED Talk, Jan Gunnarsson, a Swedish hospitality industry leader, talks about the importance of giving back to the community. While he focuses on the healthcare industry, many of the themes and ideas can also be applied to the hospitality industry as well. According to Gunnarsson, every guest is an extension of their hospitality staff. When a guest asks someone a question, they have chosen that person over their colleagues. He believes that being a part of the hospitality industry is very important, and this talk aims to talk about the various roles that front-facing staff can play in improving the guest experience.
The Reach Of A Restaurant – Thomas Keller
Although celebrity chef Thomas Keller is known for his many restaurants across the country, his talk at TEDxEast was very popular among service industry professionals. In his talk, he discusses the importance of building strong relationships and the connection between a restaurant and its customers. While he talks about his various relationships with local food providers, he also discusses the importance of developing the necessary skills to succeed in the industry. During his talk, Keller discussed the importance of creating a memorable experience for the guests who visit his restaurants. He also talked about the various skills that can help aspiring and successful service industry professionals succeed.